Return & refund policy


We accept the return of goods we have shipped out only whether the item is incomplete, defective, or poorly defined and missing sections of the order are present. The item(s) must be returned followed by proof of acquisition within 10 days after the parcel arrived at the customer’s address according to the tracking system.

Refund requests

If your item is: 

1. Faulty or defective,

2. Broken or damage 

3. Missing parts

Then, we will be happy to offer to issue customers an amount of 100% order value after Nowwest looked through a few pieces of evidence mentioned below.

The refund policy will only apply to affected goods or items that have any difficulties with production. Once the merchandise has been successfully sold in usual conditions, we will not make any refunds or adjustments.

Refund Requirements
In order to successfully submit your refund request, please kindly provide us the following evidence in your email:
1. Pictures from different angels that clearly illustrate your received item condition.
2. The label of the parcel you received
3. Evidence that you purchased the item from Nowwest

please email us with the subject line "Damage or Defective item with your order number"  to our support email

Refund Method
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 business days.


Refund Value
We do not require Customers to return the parcel for an eligible refund request. Nevertheless, Nowwest could only refund 70% of the order value since an amount of 30% production cost would be subtracted.

Late Refund
If you don't get a refund somehow, check your bank balance again first. It can take some time for your refund to be issued publicly, so contact your credit card company.

Next, call your bank. There is still a processing period before a refund is released (3-5 business days).

If you have finished all of this and you have not yet received your refund, please email us at


                                   2. RETURN AND EXCHANGE POLICY

We do not accept exchange and/or return in any circumstances.